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Purchase HKD$1000 or above for free Door to Door Delivery(Click me to see Term & Condition)

Purchase HKD$500 or above for free Alfred Smart Locker Pick up (Click me to see Term & Condition)

Members can get HKD$40 shopping credit for every HKD$800 purchase(Click me to see Term & Condition)

Shipping & Returns

 
For overseas customer

We welcome international orders.
Shipments are made via Hong Kong Post.
Shipments arrange on every Tue only, order cutoff time is set at Mon 16:30
Shipping fees are to be paid by recipient / customer.
NOTE:
• Shipping costs are not included in the prices of the items listed on our website.
• All transactions will be settled in HK dollars or RMB. The actual RMB exchange rate depends on shampoo.hk site at the relevant time and is subject to change without prior notice. Reference prices in other currencies are for reference only.
• If purchase is made with Paypal or credit card, a handling fee of 5% on the gross settlement amount (Including postage) will be levied.
• Delivering our products to some countries may subject to import tax or duty, we are not responsible for any import tax arising from online purchase from shampoo.hk online shop.
• If stocks are damaged, transformed, broken, rotten, lost or any condition changes due to long distance delivery which is out of our control, the responsibility does not belong to Shampoo.hk and we do not bear any legal responsibilities. The buyers have to undertake the risk of mail lost or damaged during the delivery process.
• If customers do not provide the correct accurate mailing address on purchase and the delivery is delayed or lost, Shampoo.hk will also charge customer all the charges incurred without any legal responsibilities and boundaries.
 
 
For Hong Kong customer


Delivery

Self Pick Up at Store

• Please call us in advance to ensure that the goods you want to purchase are sufficient and available. 

• Mong Kok shop: Unit C, 1/F, Kos House 577 Nathan Road, Mong Kok (Yau Ma Tei MTR station Exit A1)
   Tel: 2384 4377
   Opening Hours: 13:00-20:00 (Monday to Sunday)

• Shau Kei Wan shop: Shop 8A, G/F, Eastway Towers, 59-99 Shau Kei Wan Main Street, Shau Kei Wan
   (Shau Kei Wan MTR station Exit B2)
   Tel: 2153 0628
   Opening Hours: 12:00-20:30 (Monday to Sunday)

• Sheung Wan shop: Shop A, G/F, Hillier Building, 273-277 Queen's Road Central, Sheung Wan
   (Sheung Wan MTR station Exit A2)
   Tel: 3705 9192
   Opening Hours: 12:00-20:30 (Monday to Sunday)

• The LOHAS shop: Shop 406B,L4, The LOHAS, Tseung Kwan O (The LOHAS MTR station Exit B)
   Tel: 2886 3987
   Opening Hours: 12:00-20:30 (Monday to Sunday)


S.F. EXPRESS

• Payment should be paid before delivery.
• Shipping fee is the responsibility of the recipient, shipping fees varies depending on the weight of the products ordered.
• Goods will handover to S.F. Express om the same day if payment received before 2pm


Pick up at Post Office or iPostal Stations

• Payment should be paid before delivery.
• Shipment will arrange on every Tuesday only, cut-off time is on Monday 16:00
• Shipping fee is the responsibility of the recipient, shipping fees varies depending on the weight of the products ordered.
• When the goods arrive at Post Office or iPostal Stations, Hong Kong Post will issue an SMS to the recipient's mobile phone number.
   Using the password included in the SMS, the recipient can collect mail items at the selected iPostal Station or post office within the specified period stated in the SMS.



Return and Electronic products Warranty

• No handling fee will be charged to all returns made within our returns policy.
• We will accept any defective items for refund or exchange within 7 days of receipt. Please inform us via e-mail.
• No returns will be honored after 7 days of delivery.
• An original receipt shall be presented.
• No returned will be accepted for any opened or used items which are non-defective.
• We provide 90 days warranty for all electronic items.
• The warranty is void if the failure of the product has resulted from unauthorized
  maintenance or repair.
• This limited warranty is void if failure of the product has resulted from accident,
  abuse, misapplication, modification, improper calibration by the customer.
• We reserve the right to make the final decision in any dispute raised.




Shampoo.hk may change the terms and conditions that govern your use of our Website from time to time, and your use of our Website after such changes constitutes your agreement to follow the terms and conditions as changed.
In addition to changes in the terms and conditions, Shampoo.hk may change, edit, delete or revise portions of the Website at any time without notice.
In the event of discrepancies between the English and Chinese versions, the Chinese version shall prevail.