A1 Yes, you can press here to see our 6 brick-and-mortar stores location.

A2 Our online shop has an excellent reputation, all products from shampoo.hk are authentic, we will not sell any fake products at any circumstances.
Shampoo.hk is more than an online store, customers can also visit our brick-and-mortar stores.

A3 Absolutely not. We sell authentic and genuine goods only, and we are not just running a low-cost online store, we have 6 brick-and-mortar stores, and our team has grown to more than 20 people currently. We provide professional advice and service to customers, based on the above costs, our goods need to mark a reasonable price.

A4 All cancellation can be done through e-mail or by phone.
No charge is required for cancellations, however, paid orders cannot be canceled.

A5 Yes, we accept Credit Card payment, and a handling fee of 5% on the gross settlement amount (including postage) will be levied.

A6 Yes, we provide 90 days warranty for all electronic items.

A7 Yes, you can, but you may lose the chance to earn the Store Credits.

A8 Sorry, our discount has been granted through our Store Credits Program.
Therefore, no additional discount will be offered, except for the listed discounted products.

A9 Yes, we do provide wholesale services.
However, due to business privacy, wholesale prices will only be granted to certified salons and hair beauty shops (a copy of Business Registration is required).